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How-to's
How do I setup my email application?
How do I setup Outlook Express to filter SPAM messages?
How do I post to my website?
How do I disable Call Waiting so that incoming calls don't bump me offline?
How do I transfer my account to my new computer?


Troubleshooting
My email stalls with the message "Receiving Message x of Y..."
I get disconnected frequently or my connect speed is unusually slow...
Some websites will not come up...
I am no longer prompted to connect when I double click on my web browser...
I get "Illegal Operation" messages when using the Internet...

Online Guides
PC Pitstop (diagnosing computer/internet problems)
A Guide to the Internet
Virtual Dr.



How do I setup my email application?
Instructions for setting up Outlook Express
Instructions for setting up Netscape Communicator
Instructions for setting up Netscape Navigator

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How do I post to my website?
Included with your Dialogue account is one Mb of web space for your own personal or business website. For instructions, click here.

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How do I disable Call Waiting so that incoming calls don't bump me offline?
Win 95/98
Double click on the My Computer icon located on your desktop
Double click on Dialup Networking
Double click on your Dialogue connection
Click the Dial Properties button
Check the box that reads "To disable call waiting..." and enter *70
in the next field
Click Ok

Win ME
Click [Start]...Settings...Control Panel
Double click on Dialup Networking
Double click on your Dialogue connection
Click the Dial Properties button
Check the box that reads "To disable call waiting..." and enter *70
in the next field
Click Ok

WinXP
Click [Start]...Control Panel
Double click on Dialup Networking
Double click on your Dialogue connection
Click the Dial Properties button
Check the box that reads "To disable call waiting..."
and enter *70 in the next field
Click Ok

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How do I transfer my account to my new computer?
Download the Dialogue setup application and copy it to a floppy disk
Insert the floppy into your new computer
Double click on My Computer
Double click the 3 1/2 Floppy (A:) icon
Double click the Dialogue icon and follow the instructions on the screen


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My email stalls with the message "Receiving Message x of Y..."
The message that is stalling probably has a large file attached to it. You can either wait for the file to finish downloading, or contact us to have the message deleted from your mailbox.

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I get disconnected frequently or my connect speed is unusually slow...
Disconnections and slow connection speeds are often the result of a noisy phone line. The source of the noise could be either the cabling running to your modem, or the telephone company's wiring leading to your home. Some tips to identify whether your problem is noise related or not...

If you have two phone lines, try connecting the other phone line to your computer and dialing in. If you can connect with one line, but not the other, line noise is probably your problem.

Replace the phone cable between your modem and the wall jack. Old cables can crack and allow noise to bleed into your line.

If you have any splitters or surge guards, temporarily disconnect them and run the phone cable directly to your modem. This should be done just as a test as your computer will be vulnerable to a lightning damage until your surge guard is reconnected.

Call your phone company and ask them to check the line. Verizon can test your phone line remotely for noise. If your line is determined to be noisy, they may be able to resolve the issue.

If you have call waiting, make sure the phone number in your connection profile has a *70, in front of it. This temporarily disables call waiting for the duration of your call. Otherwise, incoming phone calls may disconnect you.

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Some websites will not come up...
If some sites won't come up but a majority of others do, the problem is probably with the site, not your computer or your connection. The best thing to do is wait and try the site again at a later time.

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I am no longer prompted to connect when I double click on my web browser...
Usually the cause of this is that somehow your connection settings where changed in your Internet Control Panel.

Open your control panel and go to Internet Options.
Click on Connections at the top of the screen.
Make sure Always dial my default connection is checked.
Make sure your Dialogue connection is to set to be the default connection.
Click OK

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I get "Illegal Operation" messages when using the Internet...
Illegal Operations are often the result of corrupt files on your computer. It is recommended you reinstall the application that is crashing. Consult your computer manufacturer for more assistance.

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